FAQ

Frequently Asked Questions

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. The time frame for order delivery is divided into two parts: Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 48 hours after the order is placed if you order normal products. We will need 7-15 days on manufacturing if you order the customization products. The manufacturer and shipping company process the orders, which takes an additional 2–4 days. Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–45 business days.
Color: Choose from 3-7 shades to match any mood! Inspiring choice include silver, gold, rose gold, black. Engrave: Laser engraved, Mechanical engraved, Etch engraved Logo:You can add your logo or your name or your pictures or some letters on the tags
If your Place the order online, The next business day will be skipped because we are located in China, and the first day of production will be the business day after. For approximate production duration and anticipated shipping day. For example, if you place the order on Monday, we will start to produce it for you on Wednesday.
Yes, you can custom all products with your design. You please send us your content or picture after you finished the payment by email: info@founddream.com
Orders of Stock Products received are usually shipped on next day or the following day. As for custom products, we accommodate Custom Rush Orders for expedited production (for an additional fee). You can also choose the fastest shipping option offered by UPS (or by your courier). A shipping charge would depend on destination, package weight and the shipping option of your choice. Fast service is one of our greatest assets. If you have a deadline, make sure to mention your deadline date to your Representative to ensure timely delivery. Any urgent inquiry, you can send us emails at: info@founddream.com
Yes, we do ship to all those countries and worldwide. As long as UPS or DHL or FedEx and USPS or DHL or FedEx deliver to your location, there’s no issue. We are also flexible with shipping arrangements. If you have any preferences, please let your Representative know what they are.
You can pay for it via Paypal, credit card, or wire transfer. Contact our commerial manager for the information of our bank and swift code via email : info@founddream.com. They will reply you within 1 business day of China.
Yes! LogoTags keeps your art on file to make reordering easy and simple. Just contact us and we will put your reorder into production immediately. But we will only use it for you, we will not use it for other products without your authorization.
You can send them to us via email: info@founddream.com.
In most cases we don’t have quantity minimums. Feel free to call us for more details.
All orders arrive to yur doorstep within 8-10 business days of your pruchase. Orders with customed logo will arrive within 14 -20 business days of your purchase.
Yes, it is free shipping when your order amount up to USD50, and the freight is USD20 if your order amount lower USD50. The system will change it for you automatically when you checkout.
Any urgent questions or orders or suggestions, you please contact us via email at info@founddream.com, we will reply you within 24Hr.
You will be emailed with your tracking number once we ship out your order. If you don’t receive your tracking number within 10 business days, please reach out to info@founddream.com
We offer discount code on limited basis. If you have one, you can input the discount code on the checkout page before paying for your order.
We accept Visa, Mastercard,Paypal. You also can send email to tell us what is your requirement.
We offer quantity discounts on most related products. Feel free to email us at: info@founddream.com

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