FAQ

Frequently Asked Questions

Of course, we are doing retail as well as wholesale.You can buy it directly from the online shop if you will buy one or two pieces. We will offer you a price of wholesale with more discount If you are a seller, we will be a good vendor of your. You please contact us by email at info@founddream.com
You can simply email us by clicking CONTACT NOW, or send your requirement by email at info@founddream.com, our professional contact persons will answer you soonest.
If your Place the order online, The next business day will be skipped because we are located in China, and the first day of production will be the business day after. For approximate production duration and anticipated shipping day. For example, if you place the order on Monday, we will start to produce it for you on Wednesday.
Yes, If you recommend a client and we get the successful purchase orders, you can get a commission, please let us know by email at : info@founddream.com, we are looking for good sales agents for our online shop.
Orders of Stock Products received are usually shipped on next day or the following day. As for custom products, we accommodate Custom Rush Orders for expedited production (for an additional fee). You can also choose the fastest shipping option offered by UPS (or by your courier). A shipping charge would depend on destination, package weight and the shipping option of your choice. Fast service is one of our greatest assets. If you have a deadline, make sure to mention your deadline date to your Representative to ensure timely delivery. Any urgent inquiry, you can send us emails at: info@founddream.com
You can pay for it via Paypal, credit card, or wire transfer. Contact our commerial manager for the information of our bank and swift code via email : info@founddream.com.
You can send them to us via email: info@founddream.com.
NO MOQ limited, but you can get more discount if you will purchase a large quantity . You please contact us by email if you will purchase in a large qty. Our official email is: info@founddream.com, only this one is official email ID.
All orders arrive to yur doorstep within 8-10 business days of your pruchase. Orders with customed logo will arrive within 14 -20 business days of your purchase.
Yes, it is free shipping by the normal international logistics company, which will be around 30 days., If you need a fast delivery, you can contact us and select the DHL, FedEX, we will deliver them for you after you pay the extra freight of DHL or FedEx.
Any urgent questions or orders or suggestions, you please contact us via email at info@founddream.com, we will reply you within 24Hr.
You will be emailed with your tracking number once we ship out your order. If you don’t receive your tracking number within 10 business days, please reach out to info@founddream.com
We offer discount code on limited basis. If you have one, you can input the discount code on the checkout page before paying for your order.
All prices don’t include any taxes, you should pay for it on your side when neccessary.
Kindly check your SPAM folder to see if your confirmation email was sent there. If you are still unable to find it please contact us by email at info@founddream.com
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just refund you for those items.
For some shipping companies, it may take 2-12 business days for the tracking information to update on the system. Please check back again in a few days for updated tracking information. If it says your item is “In Transit” it means it’s on its way. You will also receive updates every time the status of your package changes if you received a tracking number with your order.
Contact us with your name, order ID number, and reason for return. we will send you an email to notify you that we have received your returned item. Then we will notify you of the approval or rejection of your refund.

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