FAQ

Q: What materials of the Jewelry do you have?

A: We have 4 types of materials for your selection, you can choose one you are interested in.

Silver
Brass
Stainless steel
14k Gold-filled

Q: What color of the Jewelry do you have?

A: We have main seven colors for your selection, you are sure that you will find one color you liked.

antique bronze
Antique Silver
Copper
Gold
Gun metal
Rose Gold
Silver

Q: How many colors will you have on the coating of Jewelry?

A: There are 3 colors of coating for your selection. You can contact our products manager via email: info@founddream.com. They will reply you in 1 bsuiness day of China.

High polished
Satin brushed
Matte

Q: What type of payments do you accept?

A: You can pay for it via Paypal, credit card, or wire transfer. Contact our commerial manager for the information of our bank and swift code via email : info@founddream.com. They will reply you within 1 business day of China.

Q: May we put our logo or photo on our Jewelry?

A: Yes, we are a professional maker of custom Jewelry over 20 years in China. You can send us your logo or photo in the format of .jpg via email: info@founddream.com. Our products manager will contact you within 1 business day of China.

Q: Do you keep my art on file?

A: Yes! LogoTags keeps your art on file to make reordering easy and simple. Just contact us and we will put your reorder into production immediately. But we will only use it for you, we will not use it for other products without your authorization.

Q: Where do I send my artwork?

A: You can send them to us via email: info@founddream.com.

Q: How fast will I get my order?

A: Generally we will finish the production for you within 3-7 business days of China, then we will send them to you via DHL or TNT or UPS or EMS, which will spend 5-7 days arriving your city.

Q: Can I split my order and ship to multiple locations?

A: Sure! Just let your sales representative know (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist. However, please note there may be additional charges of delivery.

Q: Will I see a proof before my order goes into production?

A: Yes! Unless it is an exact reorder, you always see an ‘e-proof’ of your item which must be approved by you before we proceed!

Q: Do you charge sales tax?

A: No, because we don’t know how much tax there is. Anyway, you can contact us and tell us the charge of tax, then our commercial manager will reply you within 1 business day of China.

Any other questions, please send us email : info@founddream.com.

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