Frequently Asked Questions

Founddream is a famous trademark of pet supplies wholesale industry in China, which is a trusted and outstanding wholesaler of all retailers of pet supplies in the world. We are a trade company of pet supplies and pet accessories. We have our professional teams of marketing, design, QC, and sales. We also offer OEM and ODM business to our clients around the world.
1, Different focus of work: wholesalers focus on market popular style change, and manufacturers focus the production. Factories respond less quickly to the market than wholesalers 2, Wholesalers have more international trade talents than factories and provide more professional and faster services. 3, Wholesalers have their own inspection teams, which work more seriously than the factory's own inspection teams. 4, Wholesalers sell more categories at the same time, and factories can produce only a few. 5, Wholesalers are good friends with all manufacturers, but manufacturers compete with each other.
We have passed ISO9001 management certificate. Professional team finish professional work. Good financial capacity to support our customers on many flexible payment conditions and after-sales service.
We have exported pet supplies to both small dealers and large companies in many countries. Southeast Asia(43.00%),Eastern Europe(21.00%),North America(15.00%),Mid East(14.00%),South America(7.00%).
Generally the MOQ of ours is 5 pcs. But we try our best to support our customers, so we have no strict minimum quantity requirement of the orders. If you are a real partner, 1 pcs is also available but you should pay for the freigt. Free shipping for the orders up to a certain amount, contact us for details.
Pet cloth, Pet Bag,Pet Bed,Dog Harness,Dog Leash,Pet Toy, pet intelligent supplies. We also help our customers to resource all pet supplies for them according to their requirement, including check the factories, check the quality, arrange delivery, etc.
For some urgent orders of small size products, we deliver them with UPS, DHL, FedEx. Most orders will be delivered by ocean freight logistics. All are Delivered to home.
We have experience of international trade. Accepted Delivery Terms: FOB,CIF,EXW,Express Delivery; Accepted Payment Currency:USD,CNY; Accepted Payment Type: T/T,Credit Card,PayPal,Cash; Language Spoken:English,Chinese
Generally we use cartons or plastic bags with our brand of founddream. Sometimes there is a package of express company out of the cartons. We will use the wooden case for large size products.
Yes we are looking for good distributors for cooperation. Join us to earn commissions. If you are pet hospitals, or pet dealers, and pet supplies sales companies, welcome to contact us by email: info@founddream.com
Yes, you can track the orders, we will send you tracking number after our delivery.
It is easy for you to refund or return the products if there are any broken and quality problem. You take the photos and send the photos to us by email, our professional after-sales team will deal with it for you within 24 hrs.
You can earn commissions for every successful referral
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