Return and refund
We want you—and thousands of our other customers around the world—to be thrilled with your new piece of pet products! So, in the unlikely event you’re not 100% satisfied for any reason, simply return it in good condition within 30 days for a speedy refund… or for your choice of replacement piece. Refunds are typically issued within 48 hours of receipt of returned art. It couldn’t be easier!
Custom Pet supplies: Due to the nature of custom work, we cannot offer full refunds on custom products. Instead, we offer a 50% store credit for all custom items in the event you are unsatisfied with your purchase. This is our way of keeping our customers secured. We aren’t looking to make any profit on returns or exchanges.
Note: We highly suggest using a trackable shipping service and/or purchasing shipping insurance for any item you will be returning. Email: firstname.lastname@example.org for our return address.